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Our most common questions

  • Do I need a subscription?

    Yes. Every device needs a susbscription. If you have 10 devices, you will have 10 subscriptions. The subscription must be purchased through the Farmo website when you are ready to activate and in stall the device. Check our pricing policy here
  • How long does the battery last?

    Our target is one year minimum battery life for every device in the default setting, but in most circumstances battery will last much longer. You can ask us to increase the reporting frequency but understand that the battery life will shortened.

  • Can I mix LoRaWAN and NB-IoT devices on the same dashboard?

    Yes. All your data from whatever type of device will go to the same dashboard. Many farms are using a mix of LoRaWAN for general coverage and putting NB-IoT devices in the "black spots".

  • Do i need to purchase a SIM card for the NB-IoT devices?

    No. The SIM card is already inside and we pay the data fees, which is covered by your device susbcription.

  • How do I set my alerts?

    Alerts are controlled via the Events menu on your dashboard. There is a lot of flexability around the trigger conditions, time of day and people who receive alerts. Watch this video here

  • What's my dashboard username?

    Please check the invitation email we sent when setting up your account, it has your username there. If you cant find it it may have gone to spam or trash. Always send an email or give us a call if you need it resent.

  • Is the dashboard an App I need to download?

    No, its whats called a "Web App", which you access through your normal web browser on your phone or pc. Save as a favourite to your homescreen and access with one click.

  • Do cows pick the Water Rat up and throw it out of the trough?

    No, potentially they could, but because its floating its like picking up an apple in a bucket with your mouth. Very hard to do.

  • Can I send alerts by SMS instead of email?

    Yes, but it will cost whatever SMS costs (approx 10c each) and you need to ask us to switch on the SMS  option which is off by default to avoid accidental costs.

  • Is Farmo made in Australia?

    Mostly yes. If we design a product ourselves we make the electronics here in Melbourne, import the plastic enclosure, and do the final assembly here. 
    However we also have some generic sensor products which are widely avaible and not worth making ourselves. We import those from overseas.

  • Who owns the data?

    The customer owns the data. Farmo has adopted the NFF's Australian Farm Data Code, a policy developed by our peak farmer body for farmers and can be downloaded here